SuperiorWebs.com reserves the right to change this Policy any time, so please,
check this page at least once a month or when in doubt. SuperiorWebs.com strives
to provide the best possible service to all our customers, but we will not
tolerate any unlawful activity or abuse on our servers. We respect freedom
of speech and expression unless it is harmful to others. These brief guidelines
are imposed to protect you, other SuperiorWebs.com customers and us against
such harm.
Payment Policies, Fees, Refunds and Terms of Agreement
-
Full payment is required before any hosting service is rendered, which includes
renewals. Prepayment is due each 30 days following the date the account was
established. Billing will continue until you cancel your hosting account.
You may cancel at anytime. As a policy, we do not offer credits or refunds
for hosting time already expended.
This only applies to cancellation by the client. If cancellation is done by
SuperiorWebs.com due to restrictions violation, there will be no refund. SuperiorWebs.com
will only allow for the discount if cancellation is not the fault of the client,
as determined by SuperiorWebs.com. All monetary transactions are in $US dollars.
Additional features can be added at any time. Monthly feature prices are not
prorated. SuperiorWebs.com reserves the right to change prices at any time.
Account Cancellation -
You may cancel at anytime. To cancel your account, please contact
here
Indemnification Policy -
You agree to use all SuperiorWebs.com services and facilities at your own
risk. SuperiorWebs.com specifically disclaims all warranties of merchantability
and fitness for a particular purpose. In no event shall SuperiorWebs.com be
liable for any loss, or loss of data, or other commercial damage, including
but not limited to special, incidental, consequential or other damages. Customer
agrees that it shall defend, indemnify, save and hold SuperiorWebs.com harmless
from any and all demands, liabilities, losses, costs and claims, including
reasonable attorney's fees asserted against SuperiorWebs.com, its agents,
its customers, officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by customer,
it's agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless SuperiorWebs.com against
liabilities arising out of:
- Any injury to person or property caused by any products sold or otherwise
distributed in connection with SuperiorWebs.com's server; - Any material supplied
by customer infringing or allegedly infringing on the proprietary rights of
a third party; - Copyright infringement - Any defective products sold to customer
from SuperiorWebs.com's server.
SuperiorWebs.com shall be the sole judge of what violates this Policy.
Server abuse policy -
If we determine that any site on our servers is using too much of the server's
resources and therefore abusing the server, we have the right to suspend that
domain without any notice. It is then up to you to contact us and formulate
a plan to get that domain activated again. We are quick to suspend any domain
that abuses the server's resources due to the shared nature of the server
and the negative impact an abusing domain has on other domains on the same
server.
No mass email marketing or free email businesses allowed!!
We do not allow mass email marketing sites on our servers. It doesn't matter
if it's opt_in email marketing. We simply do not allow sites of that nature
to be hosted on this shared environment. Sites such as "safe lists" and "free
email" are also strictly prohibited. We reserve the right to shutdown such
sites, that we consider harmful to the server's performance.
SPAM Policy -
SuperiorWebs.com is committed to a zero-tolerance, anti-Spamming policy. Under
this policy, we prohibit Spam, or any unsolicited commercial email, from being
sent either: Over the SuperiorWebs.com network, by customers or any other
users of the SuperiorWebs.com network (including customers' customers); AND/OR
over ANY networkã if the message sent advertises or mentions a site hosted
on the SuperiorWebs.com server.
We react quickly and seriously to violations, and we further reserve the right
to terminate the services, without prior notice, of any customer disregarding
this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting
messages to a large number of Usenet groups, posting obscene or threatening
messages while using or referring to an SuperiorWebs.com email address or
web site URL is prohibited. The use of SuperiorWebs.com servers as a mail
drop for responses to activities described above is also prohibited.
If your main WHM domain is involved in spamming activities, and your account
is subsequently terminated, then you do not have the right for a refund. This
also includes if you have paid for additional services, such as installations
of software or IP addresses.
If one of your customers is involved in spamming, then we will suspend their
site and not your main WHM account. If you have any complaints or comments
regarding Spam on our network, please direct them via email to abuse@SuperiorWebs.com
No Free Trial accounts allowed -
We expressly forbid our resellers from setting up Free Trial accounts. We
also forbid the use of our resources to supply free hosting or free email
services. These Free Trials and free accounts [subdomain or otherwise] open
up the servers to severe abuse from hackers and spammers. If we find a reseller
who is offerring Free Trial accounts, or free hosting, we will suspend that
WHM account. We take this very seriously and there are no exceptions to this
rule.
Overselling Policy -
SuperiorWebs.com allows our clients to oversell their WHM resources. If we
feel that a client's WHM account is too oversold, then we have the right to
upgrade that account, through consultation with the client. This policy is
to prevent the abuse of resources through SuperiorWebs.com clients overselling
their resources and causing harm to others on the same server.
No Unlimited disk space or Unlimited data transfer allowed -
SuperiorWebs.com has the right to refuse service, or discontinue services
to those clients who use their SuperiorWebs.com WHM account and promote "Unlimited
disk space and Unlimited data transfer" hosting accounts. We take this rule
extremely seriously and have no hesitiation to refuse or discontinue services
to any clients who is in breach of this policy.
Content Policy -
All services provided by SuperiorWebs.com may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data or material
in violation of any United States Federal, State or City law is prohibited.
This includes, but is not limited to: copyrighted material, trademark, intellectual
property, material we judge to be threatening or obscene, or material protected
by trade secret and other statute without proper authorization. The subscriber
agrees to indemnify and hold harmless SuperiorWebs.com from any claims resulting
from the use of the service which damages the subscriber or any other party.
Pornography is prohibited on all SuperiorWebs.com servers. This includes sites
that may infer sexual content, or links to adult content elsewhere. SuperiorWebs.com
will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content
that may be damaging to SuperiorWebs.com servers or any other server on the
internet. Links to such materials are also prohibited.
Examples of unacceptable content or links -
- Pirated software. - Hacker programs or archives. - Warez sites. - Online
gambling.
SuperiorWebs.com does not host sites of its competitors or web pages promoting
sites of its competitors.
Any illegal activity, including adult content, links to adult content web
sites, online gambling, spamming or hacking will result in your site being
shut down.
SuperiorWebs.com will be the sole arbiter as to what constitutes a violation
of this provision.
SSH Policy -
SuperiorWebs.com enforces a strict "No SSH" policy. Any domain that uses a
script which can be used to elevate privileges or enable SSH services, will
be instantly suspended.
CGI Scripts Policy -
Each account comes with its own cgi-bin. You are free to use any CGI scripts
you wish, [as long as they are not on our banned script's list] however we
reserve the right to disable any CGI script that affects normal server operation
or service to other SuperiorWebs.com customers. You will be notified in 24
hours about offending cgi script.
SuperiorWebs.com is not responsible for scripts that you use in your hosting.
It is not our responsibility to ensure your scripts function. Please don't
expect our support techs to troubleshoot aspects of your scripts or third
party scripts that you use on your sites hosted on our servers.
SuperiorWebs.com provides technical support for the Server & Server related
softwares. Any scripts included in the Control Panel are 3rd Party scripts
and are not supported by SuperiorWebs.com, however you may ask for assistance
from our .COMmunity members in our forums.
Traffic Policy -
SuperiorWebs.com allows for very generous traffic, and most sites never exceed
500MB per month, unless they offer shareware, sound, video, image and multimedia
archives, are mirror sites or any site whose primary purpose is file distribution.
SuperiorWebs.COMmunity customers are discouraged from storing any files that
cause excessive traffic on SuperiorWebs.com servers. Please contact SuperiorWebs.com
Technical Support team for more information. Again, 99% of the sites do not
fall into this category and never reach our traffic limits.
We reserve the right to refuse service to anyone for any reason not prohibited
by law. Also we reserve the right to terminate service to any customer for
any reason not prohibited by law.
Any deliberate attempt to cause damage to SuperiorWebs.com or any other Internet
servers will result in immediate account deactivation without prior notice.
No refund is given in this case.
Backups -
Full backups are made nightly. No guarantees are made of any kind, either
expressed or implied, as to the integrity of these backups. Backups are made
for server restoration purposes only. It is the client's responsibility to
maintain local copies of their web content any information.
The "Backup Manager" is included in each hosting plan and client can use this
tool to back up their files. If loss of data occurs due to an error of SuperiorWebs.com,
we will attempt to recover the date for no charge to the client. If data loss
occurs due to negligence of client in securing their account or by an action
of the client, SuperiorWebs.com will attempt to recover the data from the
most recent archive for a $50.00 fee.
Support Policy -
It is the client's responsibility to have a good working knowledge of aspects
of their site's operation. Please do not expect the SuperiorWebs.com support
staff to teach you how to use aspects of the tools at your disposal. You can
post questions like this into the General discussion area of the forum and
interact with other SuperiorWebs.com members for help etc.
For more support information click here.
SuperiorWebs.com reserves the right to amend our Terms and Conditions at any
time and without notice. It is a good idea to check back every few weeks to
see any changes and additions.